How can we help you?

The CCSE practice tests are based on the official question bank made publicly available by the Instituto Cervantes. We aim to make practice as close as possible to the actual exam, although we cannot guarantee that the questions will exactly match those in your test.

In the app, go to the Premium section and tap Restore purchase. Make sure you are signed in with the same Apple or Google account you used to make the purchase. If the problem persists, email us at [email protected] with your purchase receipt, and we will help resolve it.

Yes. As long as you use the same Apple or Google account, you can restore your Premium purchase on any compatible device using the Restore purchase option in the app.

Payments are handled entirely by the Apple App Store or Google Play, so refunds must be requested directly through their customer support services. On iOS, you can do this at reportaproblem.apple.com.

We update the question bank whenever the Instituto Cervantes publishes a new official version. We recommend keeping the app updated through your app store to ensure you always have the latest content.

No. Test CCSE is an independent preparation tool. KineticLab is not affiliated with, endorsed by or connected in any way to the Instituto Cervantes or the Government of Spain.

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